“The customer is always the focal point of our activities and all our efforts are directed at creating a ‘delightful experience’ for our customer.”
“Being ahead on the technology curve is what gives us an edge. It’s very important to keep on upgrading and reinventing new processes to enhance customer experience.”
Deep Kalra, Founder, MakemyTrip.com
"Not understanding what running a business means, you later relearn all those lessons the hard way"
"Milestones certainly keep one active and moving"
Shantanu Prakash, Founder, Educomp
“There might be different perspectives, opinions and ways of doing the same thing. But when it comes to ethics, there can be no two ways of looking at it. Profits are important, but only for sustaining a business.”
“You don't need to love money to run a business. You have to have a dream to build an institution, to build centers of excellence, to create a great team.”
Mallika Srinivasan, Chairman, Tractors and Farm Equipments Ltd.
'Every time I had the feeling that I was at the bottom, I have risen to fulfill a larger design"
"When I started Biocon, no one had heard of biotechnology. Banks and financial institutions were wary of funding an inexperienced woman. But my unswerving faith in myself and perseverance made all the difference."
Kiran Mazumdar Shaw, Chairman and MD, Biocon Limited